{"id":3601,"date":"2022-02-28T15:39:12","date_gmt":"2022-02-28T07:39:12","guid":{"rendered":"https:\/\/jollibee.com.hk\/order\/?page_id=3601"},"modified":"2022-08-26T13:03:12","modified_gmt":"2022-08-26T05:03:12","slug":"%e5%b8%b8%e8%a6%8b%e5%95%8f%e9%a1%8c-faqs","status":"publish","type":"page","link":"https:\/\/jollibee.com.hk\/order\/%e5%b8%b8%e8%a6%8b%e5%95%8f%e9%a1%8c-faqs\/","title":{"rendered":"\u5e38\u898b\u554f\u984c FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3601\" class=\"elementor elementor-3601\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b68fe0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b68fe0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd27413\" data-id=\"fd27413\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-016329a elementor-widget elementor-widget-heading\" data-id=\"016329a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ'S<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b95b208 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b95b208\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27db7f3\" data-id=\"27db7f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9895dc0 elementor-widget elementor-widget-accordion\" data-id=\"9895dc0\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5982\u4f55\u4ed8\u6b3e\uff1fHow to pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1591\"><p>\u8a02\u9910\u5f8c\u5373\u6642\u900f\u904e\u4fe1\u7528\u5361\u4ed8\u6b3e\uff0c\u7576\u7cfb\u7d71\u78ba\u8a8d\u8a02\u55ae\u5f8c\u5c31\u6703\u9032\u884c\u8f49\u8cec\u3002<\/p><p>Once order is accepted by our system. You will divert to online credit card payment gateway to settle the payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5982\u4f55\u4f7f\u7528\u5916\u8ce3\u81ea\u53d6\u670d\u52d9? How to order takeaway online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1592\"><p>1. \u9078\u64c7\u53d6\u8ca8\u9910\u5ef3<br \/>2. \u6309\u300c\u958b\u59cb\u9ede\u9910\u300d\u9078\u64c7\u4f60\u9700\u8981\u8cfc\u8cb7\u7684\u98df\u7269\u52a0\u9032\u8cfc\u7269\u8eca<br \/>3. \u9078\u64c7\u5b8c\u6210\u5f8c\uff0c\u6309\u300c\u52a0\u5230\u8cfc\u7269\u8eca\u300d\u6838\u5c0d\u4f60\u7684\u8a02\u55ae\u53ca\u6309\u300c\u7d50\u5e33\u300d<br \/>4. \u9078\u64c7\u300c\u767b\u5165\u300d\u6216\u300c\u8a3b\u518a\u300d<br \/>5. \u9078\u64c7\u81ea\u53d6\u6642\u9593\u53ca\u6839\u64da\u4ed8\u6b3e\u7a0b\u5e8f\u4ed8\u6b3e<br \/>6. \u7cfb\u7d71\u78ba\u8a8d\u8a02\u55ae\u5f8c\u5373\u6642\u901a\u77e5\u9910\u5ef3\u63a5\u55ae<br \/>7. \u6aa2\u67e5\u8a02\u55ae\u865f\u78bc\u53ca\u78ba\u8a8d\u96fb\u90f5<br \/>8. \u6191\u8a02\u55ae\u865f\u78bc\u5230\u5206\u5e97\u53d6\u9910<\/p><p>1. Select restaurant to pickup<br \/>2. Click \u2018Start Order&#8217; to start addiding food items<br \/>3. Click \u2018Add to cart\u2019 to review your order and click &#8216;Check out&#8217; for next step<br \/>4. Click \u2018Sign-in\u2019 or &#8216;Sign-up&#8217;<br \/>5. Select pickup time and follow the payment process<br \/>6. Once your order is confirmed, our restaurant will receive order notification and start to prepare the food<br \/>7. Check your order number and confirmation email<br \/>8. Pick up your order with the order number<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5982\u4f55\u5f97\u77e5\u9910\u5ef3\u5df2\u78ba\u8a8d\u6211\u7684\u8a02\u55ae\uff1fHow to know my order has been confirmed by the restaurant?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1593\"><p>\u7cfb\u7d71\u78ba\u8a8d\u8a02\u55ae\u5f8c\uff0c\u60a8\u5c07\u6703\u6536\u5230\u96fb\u90f5\u901a\u77e5\u3002<\/p><p>When your order is accepted by our system, you will receive email notification.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u751a\u9ebc\u6642\u5019\u53ef\u4ee5\u63d0\u53d6\u5916\u8ce3\uff1fWhen do I pickup my takeaway?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1594\"><p>\u2022 \u7576\u4f60\u4e0b\u55ae\u6210\u529f\u5f8c\uff0c\u8a02\u55ae\u72c0\u614b\u6703\u8f49\u70ba\u300c\u7b49\u5f85\u5546\u5bb6\u63a5\u55ae\u300d<br \/>\u2022 \u9910\u5ef3\u63a5\u55ae\u5f8c\uff0c\u6703\u5c07\u8a02\u55ae\u72c0\u614b\u8f49\u70ba\u300c\u5df2\u63a5\u53d7\u53ca\u88fd\u4f5c\u4e2d\u300d<br \/>\u2022 \u800c\u7576\u8a02\u55ae\u72c0\u614b\u8f49\u70ba\u300c\u5df2\u88fd\u4f5c\u5b8c\u6210\u300d\u6642\uff0c\u4ee3\u8868\u4f60\u5df2\u53ef\u63d0\u53d6\u4f60\u7684\u5916\u8ce3<br \/>\u2022 \u6b64\u5916\uff0c\u4f60\u4ea6\u53ef\u53c3\u8003\u4e0b\u55ae\u6642\u300c\u9810\u5099\u81ea\u53d6\u6642\u9593\u300d\u5230\u9910\u5ef3\u63d0\u53d6\u4f60\u7684\u5916\u8ce3<\/p><p>\u2022 When your order is successfully placed. The order status will change to &#8220;Awaiting&#8221;<br \/>\u2022 When our restaurant accepts the order, the order status will change to &#8220;Accept to cooking&#8221;<br \/>\u2022 You may pickup your order when the status changes to &#8220;Order has been completed&#8221;<br \/>\u2022 Besides, you may also check the &#8220;estimated pickup time&#8221; as a reference<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u62b5\u9054\u9910\u5ef3\u6642\u9700\u63d0\u4f9b\u751a\u9ebc\u8cc7\u6599\u4ee5\u63d0\u53d6\u5916\u8ce3\uff1fDo I need to provide any information when I pickup my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1595\"><p>\u8acb\u8207\u9910\u5ef3\u6838\u5c0d\u96fb\u8a71\u865f\u78bc\u53ca\u8a02\u55ae\u865f\u78bc\u3002<\/p><p>Please provide your phone number and order number upon pick up.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1596\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1596\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u53ef\u4ee5\u65bc\u7d04\u5b9a\u7684\u53d6\u9910\u6642\u9593\u5f8c\u53d6\u9910\u55ce\uff1fCan I pickup my order after estimated pickup time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1596\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1596\"><p>\u53ef\u4ee5\u3002\u4f46\u7531\u65bc\u98df\u7269\u54c1\u8cea\u8207\u53d6\u9910\u6642\u9593\u6709\u76f4\u63a5\u95dc\u4fc2\uff0c\u5982\u7121\u6cd5 (1) \u65bc\u9910\u5ef3\u71df\u696d\u6642\u9593\u5167\u6216\u9810\u8a02\u53d6\u9910\u6642\u9593\u5f8c30\u5206\u9418\u5167(\u4ee5\u8f03\u65e9\u7684\u6642\u9593\u70ba\u6e96)\uff1b(2) \u70ba\u4fdd\u8b49\u98df\u7269\u54c1\u8cea\uff1b\u9910\u5ef3\u6709\u6b0a\u9078\u64c7\u92b7\u6bc0\u4e14\u4e0d\u4f5c\u4e8b\u5148\u901a\u77e5\u3001\u4e0d\u91cd\u65b0\u88fd\u4f5c\u98df\u7269\u53ca\u4e0d\u5b89\u6392\u9000\u6b3e\u3002<\/p><p>Yes. However, food quality may be affected. If foods are not being picked up\u00a0 (1) within restaurant operating hour or 30 minutes after order has completed (whichever is earlier); (2) To ensure food safety and product quality. We reserved the right to discard, not to reproduce the food nor refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1597\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1597\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u70ba\u4ec0\u9ebc\u9910\u5ef3\u4e0d\u63a5\u53d7\u6211\u7684\u8a02\u9910\uff1fWhy the restaurant not accept my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1597\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1597\"><p>\u9910\u5ef3\u6703\u56e0\u61c9\u60c5\u6cc1\u5982\u98df\u6750\u4e0d\u8db3\u3001\u904e\u65bc\u7e41\u5fd9\u6216\u5176\u4ed6\u539f\u56e0\u800c\u66ab\u505c\u63a5\u53d7\u8a02\u9910\u3002\u5982\u56e0\u6b64\u9020\u6210\u60a8\u7684\u4e0d\u4fbf\uff0c\u6211\u5011\u6df1\u611f\u62b1\u6b49\uff01<\/p><p>Our restaurant may reject your order due to out of stock, extremely peak hour or other reasons. We apologize for any inconvenience caused.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1598\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1598\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5982\u96e2\u958b\u9910\u5ef3\u5f8c\u59cb\u767c\u73fe\u6709\u98df\u7269\u51fa\u932f\u6216\u907a\u6f0f\uff0c\u61c9\u5982\u4f55\u8655\u7406\uff1fWhat can I do if I found some missing items\/ wrong orders after I left the restaurant?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1598\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1598\"><p>\u8acb\u76e1\u5feb\u8207\u9910\u5ef3\u806f\u7d61\uff01\u8996\u4e4e\u4e0d\u540c\u60c5\u6cc1\uff0c\u60a8\u5c07\u6709\u6a5f\u6703\u7372\u5b89\u6392\u9000\u6b3e\u6216\u4ee5\u5176\u4ed6\u5f62\u5f0f\u8ce0\u511f\u3002\u70ba\u514d\u9019\u7a2e\u60c5\u6cc1\u767c\u751f\uff0c\u8acb\u52d9\u5fc5\u65bc\u96e2\u958b\u9910\u5ef3\u524d\u78ba\u8a8d\u60a8\u63d0\u53d6\u7684\u5916\u8ce3\u8207\u8a02\u55ae\u76f8\u7b26\u3002<\/p><p>Please contact the restaurant immediately.<br \/>You may be entitled for a refund or other compensation. Kindly check your order before you leave.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1599\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1599\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u8a02\u55ae\u88ab\u53d6\u6d88\u5f8c\uff0c\u5982\u4f55\u9000\u6b3e? How long does it take for a refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1599\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1599\"><p>\u9000\u6b3e\u5c07\u65bc4\u661f\u671f\u5167\u5b8c\u6210\uff0c\u6b3e\u9805\u5c07\u6703\u81ea\u52d5\u8fd4\u9084\u81f3\u95a3\u4e0b\u7684\u6263\u8cec\u6236\u53e3\u5167\uff0c\u5ba2\u4eba\u4ea6\u6703\u6536\u5230\u96fb\u90f5\u901a\u77e5\u3002\u500b\u5225\u60c5\u6cc1\u53ef\u80fd\u9700\u8981\u66f4\u9577\u6642\u9593\u3002<\/p><p>Refund process may takes approximate 4 weeks to complete. Refund will return to customer&#8217;s credit card account and also receive the email notification. Individul case may require longer processing time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-15910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-15910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5982\u4fe1\u7528\u5361\u8f49\u8cec\u4e862\u6b21\u6b3e\u9805\uff0c\u61c9\u5982\u4f55\u8655\u7406\uff1fWhat if I have been billed twice on my credit card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-15910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-15910\"><p>\u8acb\u76e1\u5feb\u8207\u9910\u5ef3\u806f\u7d61\uff01\u8996\u4e4e\u4e0d\u540c\u60c5\u6cc1\uff0c\u60a8\u5c07\u6709\u6a5f\u6703\u7372\u5b89\u6392\u9000\u6b3e\u6216\u4ee5\u5176\u4ed6\u5f62\u5f0f\u8ce0\u511f\u3002<\/p><p>Please contact our restaurant immediately.<br \/>You may be entitled for a refund or other compensation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-15911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-15911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u70ba\u4ec0\u9ebc\u8fce\u65b0\u512a\u60e0\/\u512a\u60e0\u78bc\u4e0d\u80fd\u4f7f\u7528? Why the promo code cannot be used?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-15911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-15911\"><p>\u4ee5\u4e0b\u662f\u53ef\u80fd\u51fa\u73fe\u7684\u539f\u56e0\uff1a<br \/>1. \u8a02\u55ae\u53d6\u6d88\u5f8c\u6240\u4f7f\u7528\u7684\u512a\u60e0\u6703\u65bc15\u5206\u9418\u5f8c\u91cd\u7f6e\uff1b<br \/>2. \u662f\u6b21\u512a\u60e0\u5df2\u7d93\u6eff\u984d\/\u5230\u671f\uff1b<br \/>3. \u8a02\u55ae\u4e26\u672a\u9054\u81f3\u512a\u60e0\u6700\u4f4e\u6d88\u8cbb\uff1b<br \/>4. \u8a02\u55ae\u4e26\u4e0d\u7b26\u5408\u512a\u60e0\u689d\u4ef6<\/p><p>Please note the below possible reasons:<br \/>1. The promo code will be reusable after 15 minutes of order cancellation;<br \/>2. The promo code has expired or all distributed;<br \/>3. Minimum spending has not reach;<br \/>4. The order is not eligible for the offer<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-15912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-15912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u70ba\u4ec0\u9ebc\u90e8\u5206\u9910\u5ef3\u4e0d\u80fd\u4f7f\u7528\u5916\u8ce3\u81ea\u53d6\u670d\u52d9? Why Order & Pick Up service is not available in some restaurants?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-15912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-15912\"><p>\u4e2d\u74b0\u3001\u65fa\u89d2\u3001\u6cb9\u9ebb\u5730\u3001\u5143\u5dde\u8857\u3001\u8343\u706388\u53ca\u5805\u5c3c\u5730\u57ce\u5206\u5e97\u66ab\u6642\u672a\u6709\u63d0\u4f9b\u5916\u8ce3\u81ea\u53d6\u670d\u52d9\uff0c\u6211\u5011\u6703\u76e1\u5feb\u5b89\u6392\u3002<\/p><p>Currently our Order &amp; Pick Up service does not cover the following branches: Central\/ Mong kok\/ Yau Ma Tei\/ Un Chau Street\/ Plaza88\/ Kennedy Town. We will expand our service area in coming future.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-15913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-15913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5916\u8ce3\u81ea\u53d6\u670d\u52d9\u7684\u65e9\u9910\u9910\u724c\u4f9b\u61c9\u6642\u9593? What time is the Breakfast menu for Order & Pick Up service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-15913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-15913\"><p>\u65e9\u9910\u9910\u724c\u6700\u5f8c\u4e0b\u55ae\u6642\u9593\u70ba\u65e9\u4e0a10\u664230\u5206\uff0c\u552f\u4f9d\u5404\u9910\u5ef3\u5be6\u969b\u72c0\u6cc1\u70ba\u6e96\u3002<\/p><p>Breakfast menu orders cut-off time is 10:30am.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-15914\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"tab\" aria-controls=\"elementor-tab-content-15914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">\u5982\u4f55\u806f\u7d61\u9867\u5ba2\u670d\u52d9\u90e8? How to contact customer service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-15914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-15914\"><p>\u8981\u7372\u5f97\u5ba2\u6236\u652f\u63f4\uff0c\u60a8\u53ef\u4ee5\u806f\u7d61\u9910\u5ef3\u3001\u900f\u904e\u96fb\u5b50\u90f5\u4ef6cs@jollibee.com.hk \u6216facebook inbox: Jollibee Hong Kong\u8207\u6211\u5011\u806f\u7d61\u3002<\/p><p>For customer support, you may contact our restaurant, reach out to us via email cs@jollibee.com.hk or facebook inbox: Jollibee Hong Kong.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;S \u5982\u4f55\u4ed8\u6b3e\uff1fHow to pay? \u8a02\u9910\u5f8c\u5373\u6642\u900f\u904e\u4fe1\u7528\u5361\u4ed8\u6b3e\uff0c\u7576\u7cfb\u7d71\u78ba\u8a8d\u8a02\u55ae\u5f8c\u5c31\u6703\u9032\u884c\u8f49\u8cec\u3002 Once order is accepted by our system. You will divert to online credit card payment gateway to settle the payment. \u5982\u4f55\u4f7f\u7528\u5916\u8ce3\u81ea\u53d6\u670d\u52d9?<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3601","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/pages\/3601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/comments?post=3601"}],"version-history":[{"count":19,"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/pages\/3601\/revisions"}],"predecessor-version":[{"id":4465,"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/pages\/3601\/revisions\/4465"}],"wp:attachment":[{"href":"https:\/\/jollibee.com.hk\/order\/wp-json\/wp\/v2\/media?parent=3601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}